Frequently Asked Questions

Thanks so much for being a customer of Synchronique!

I hope we can answer questions you might have:

Do orders include shipping?

Yes! Orders do include fast shipping worldwide with tracking numbers.

Do you have an affiliate program?

Affiliate program coming! Follow us on Instagram for updates!

Are these designs made by AI?

No! The designs are created by our owner and designer, Mary Z. 

How long will it take to receive my order?

Orders are printed on demand which means, they aren't made or sewn until you place your order! This is a far more environmentally sustainable way to make clothing (more info below), and within 24 hours after receiving your order, production will begin. 1-3 days later we'll send you a notification that your order has been shipped! Fast shipping is included with all orders, use the tracking number to keep up with the status!

Eeek! There's something wrong with my order!

We're so sorry! Contact us directly and right away with any issues, errors or problems with your order at admin@synchronique.shop we are happy to resolve issues with you right away! We will rectify any issues as soon as possible. 

Are taxes included?

In the United States and Brazil, taxes are included in your orders. For ALL OTHER global territories, you are individually liable for any taxes or fees upon arrival in customs to your respective country. Please use the tracking information provided to keep up with where your shipment is, what company is in charge of your local delivery and make sure you've also signed up for notifications from the shipping companies as well. Once we turn the order over for shipping, you'll want to keep track of it to take care of any customs or taxes necessary. We are not liable for orders held up by customs or tax issues. 

Why is print-on-demand MORE environmentally sustainable?

In past clothing production techniques, many rolls of patterned fabric would be created, designs pre-made and pre-assembled, shipped to warehouses and stores worldwide without knowing if the materials or designs would even sell. This left thousands of unsold sizes, fabrics and styles in landfills where they take years to break down. The modern print-and-sew model we use for our designs not only allows for far more modern and sophisticated fashion design, but little to no waste in production. Only fashions that are ordered are produced and if a design isn't popular or doesn't sell there isn't any waste. All of our materials are plant-based and machine printed, leaving human involvement only to the sewing and packaging stages. These processes allow for higher quality materials that are far more likely to be resold, upcycled and thrifted by the people who order the fashions and are also less likely to end up in landfills after use. Thank you so much for your order and for a more sustainable way to create fashions! 

How do I choose the correct size?

Choose the correct size for your order by measuring yourself and comparing accurately with the charts for each piece of clothing. Some slight variation is possible but most of the time if you're matching your order with your measurements based on our size charts, you'll get the right fit! Contact us at admin@synchronique.shop with any sort of sizing issues after receiving your order!